With the goal of assisting Qatari residents and citizens with their various concerns online, the Metrash2 app has already recorded 26mn transactions since 2012 according to Major Ali Ahmed al-Binali, the assistant director of the Information Systems Department at the Ministry of Interior (MoI).
As discussed during the Police With You programme on Qatar Radio, the Metrash2 users have soared and surpassed 2mn in recent times. “The General Department of Information Systems, in co-operation with various departments at the MoI, continuously evaluates the services while improving their efficiency,” says the official. Major al-Binali also stressed that public feedback is regularly being assessed with periodic field visits to the MoI service centres. This is in order to check how the services are doing when it comes to providing the public with the assistance they need, as well as to gauge the satisfaction of users with electronically processed systems. These online mechanisms are in place to reduce the number of visits for people.
Recently, the MoI has also launched new services on the Metrash2 app as well. These new additions total the number of services for the app to 290. These services are, of course, in line with the efforts of the ministry to boost its efficiency when it comes to electronic services for the citizens and residents of Qatar. These digital services also facilitate countless processes for the public, allowing for safer, easier, and less time-consuming submissions, inquiries, transactions, and the like when it comes to physical applications. This not only helps to speed up systems, but it also helps with COVID-19 protection for the public.
In particular, the new services that have been added include Employer Change – Family Relationship; Changing Personal Employer and Those on Similar Status (Farms, Fishing Boats); Visa Service for Newborn (for a mother inside the country on a Family Visit Visa); Exceptional Visa Extension Service for Businessmen Visa, Official Visa and Tourist Visa; and Commercial Establishment Registration Service.
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