Qatar shows efficiency in government e-services

Qatar continues to showcase its advancements in e-services by ranking second on the Government Electronic and Mobile Services (GEMS) maturity index – 2022 for the Arab region. These results were officially released according to the United Nations Economic and Social Commission for Western Asia (ESCWA).

In the official UN list, Qatar boasts a score of 83% on the GEMS maturity index – 2022. There were a total of 18 Arab countries that participated.

According to Mashael Ali al- Hammadi, Acting Assistant Undersecretary for Information Technology Affairs at the Ministry of Communications and Information Technology, “The continued achievement of the advanced ranks in the Government Electronic and Mobile Services Maturity Index reflects the State of Qatar’s relentless endeavour to reach the highest ranks of advancing e-Government services.”

This is indeed proof of how the communications and information technology sector is expanding in accordance with the Qatar National Vision 2030. Electronic portals regarding government services all take into consideration the availability of services, user satisfaction, and public outreach.

“The ESCWA Index has the distinction that its criteria is based on a number of pillars that are not addressed by many other international indicators, namely, not only to focus on the availability and completeness of the digital government service at all stages but also to know the evolution, use and user satisfaction of the service, as well as the extent of the government’s efforts in reaching the public,” says al- Hammadi. “To this end, the indicator relies on the assessment of 84 essential government services, whether for individuals or for business, spread across a number of sectors, for example, health, education, employment, family, travel, tourism, social welfare, transport, traffic, construction and institutional processes, and the principle of the life cycle has been adopted in the selection of these services.”

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