New Traffic Services for Metrash2 Users Launched
Through the Metrash2 app, users can now report various traffic offences as well as check and confirm traffic violations. This public service is made in collaboration between the General Directorate of Information Systems and the General Directorate of Traffic. With this new service, citizens can also contest registered violations as well.
Using the ‘Communicate with us’ section on the app, users can be involved in traffic violations and offences more interactively. It is an avenue for the public to air out their concerns as well as file objections to violations.
According to Lieutenant-Colonel Mohamed Rabia al-Kuwari, a user can object to a registered traffic violation within a period not exceeding 14 days from the offence registration. After submitting said concerns via the app, a person will receive a text message within 30 days maximum.
Once the violation is investigated and found to be correct, procedures of law will apply accordingly. Of course, if the violation is found to be mistakenly given, then the violation will be removed as needed.
All types of traffic violations, said the ministry, can be contested by citizens. A traffic violation may be recorded through surveillance cameras, speed radars, or manually. A violation must also not yet be paid in order for it to be contested. Furthermore, an objection to a violation can only be made once.
Lieutenant-Colonel al-Kuwari added the following statement:
“The second service accords the public the right to report traffic violations, whether on the road or anywhere else, by using Metrash2. The sender can capture a photograph of the violation and send it through Metrash2 after specifying the location. The traffic violations section will verify it and act accordingly.”
First Lieutenant Eid Mohamed al-Hajri said that the public can inquire about driving licences, traffic violations, vehicles and number plates, services for persons with disabilities, technical examination, traffic awareness, traffic investigations, and traffic patrols through 234 4444—all day, at any given hour, and in both Arabic and English.
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